Implementation Engineer

Who are CT?

CT is a forward-thinking IT support, Telecoms and Cloud service provider embarking on a journey to transition from a regional, single office business to a national, multi-location organisation.

Our mission is to be the UK’s leading business technology partner to the SME market AND to be the UK’s premier provider of cloud data solutions.

Implementation Engineer

As an Implementation Engineer you will be responsible for providing post sale implementation, on-site support for IT, data, hosting and telecoms networks. This will include implementing on-site new installation works, scheduled onsite visits to provide a proactive approach to our service delivery programme and on-site break fix works when required. As and when required, you will work closely with the Project Engineers and senior technical staff to ensure all projects are delivered efficiently to the customer’s satisfaction.

Please note that a full UK driver’s license and flexibility for some overnight stays are essential for this position.  

Key duties and responsibilities:

• Assist to plan, install, and close out new implementations in line with budget and to the customers’ satisfaction. 
• Set up and maintain the customer documentation for each client to ensure knowledge is shared across the business. 
• Work with all areas of the business to deliver a successful project as and when required.  
• Provide end user, post implementation training where required. 
• Strive to achieve first time fix for on-site, break fix works. 
• Ticket ownership end-to-end throughout its life cycle 
• Provide recommendations for network/system improvements to the Account Manager 
• Proactively identify issues before they arise as well as identifying any recurring tickets (i.e.) problems. 
• Aid in the creation and management of a technical Knowledgebase 
• Work to the agreed KPI’s set (individually/team) Deal with other issues or requests required by the business 

Key success criteria:

• Self-motivated and enthusiastic
• Strong communication skills/written & verbal.
• Ability to provide timely and accurate record of works.
• Ability to organise and prioritise work.
• Strong technical problem-solving skills.
• Ability to work effectively and efficiently alone or as part of a team.
• A methodical and structured approach to working.

Skills and experience:

• Minimum of 5 years’ experience, ideally in an IT environment 
• Minimum of 3 years’ experience in an Implementation role or similar 
• Working knowledge of Active Directory / Windows Server / Microsoft Exchange / Virtualisation / Cloud Environments 
• Networking knowledge with multiple technologies 

Location:

There will be a mixture of working from our office in Chesterfield, home working and visiting UK wide customer offices.

Benefits:

• Free onsite parking with EV charging points
• Air conditioned offices with shower facilities
• Career progression with personal development plans
• Funded training opportunities
• Vitality private healthcare plan
• Sick pay policy
• An active formal and informal social calendar with escape rooms, go-karting and pizza nights being the favourites
• A large social hub to relax and have a coffee from our Starbucks machine or enjoy a game of pool
• Hybrid working – remote / customer site / office
• Weekly fitness sessions provided by The Fitness Truck for those who want to challenge their body as well as their mind
• Regular mental health training programme available to all

If you’re interested in this role and becoming part of our growing team please apply below.