Junior Infrastructure Engineer

Who are CT?

CT is a forward-thinking IT support, Telecoms and Cloud service provider embarking on a journey to transition from a regional, single office business to a national, multi-location organisation.

Our mission is to be the UK’s leading business technology partner to the SME market AND to be the UK’s premier provider of cloud data solutions.

Junior Infrastructure Engineer

As a Junior Infrastructure Engineer, you will work in the Infrastructure Team to support Central Technology’s datacentre infrastructure equipment and cloud services. By working as part of a high performing team that supports an advanced ISP and cloud services platform this role presents the successful candidate with a unique opportunity to gain invaluable knowledge and experience.

Key duties and responsibilities:

• Provide first-line support to end-users for hardware, software, and network issues. Respond to tickets and inquiries promptly.
• Deploy new end-user devices and grant access to resources as appropriate.
• Maintain and monitor existing hardware (including core routers, switches, voice servers, virtualisation environments, SANs) using our existing monitoring tools; PRTG and Observium.
• Carry out routine checks in line with the schedule.
• Manage the asset inventory and device lifecycle.
• Patch management across internal and external servers.
• Respond promptly and appropriately to incident alerts (attending site where required) and prepare reports as required.
• Provision new connectivity, voice, VPS and DRaaS services from templates.
• Manually patch non-critical servers and infrastructure.
• Work to Central Technology’s ISO 27001 and 9001 quality processes and procedures.
• Prepare all new infrastructure hardware for deployment.
• Assist the senior infrastructure engineers with core infrastructure projects.
• Maintain a good working knowledge of current infrastructure and future trends.
• Implement and maintain security measures to protect infrastructure assets from unauthorized access, malware, and other threats.
• Stay current with industry trends, technologies, and best practices related to infrastructure engineering. Share knowledge with colleagues and participate in training sessions to enhance team capabilities.
• Be part of the on-call rota and assist with out of hours projects and maintenance.
• This role involves, accurate, regular technical reporting. Working proactively on your own initiative and closely with the Head of Infrastructure in a fast-moving industry.

Skills and abilities:

• Self-motivated and enthusiastic
• Strong communication skills/written & verbal.
• Ability to provide timely and accurate record of works.
• Ability to organise and prioritise work.
• Strong technical problem-solving skills.
• Ability to work effectively and efficiently alone or as part of a team.
• A methodical and structured approach to working.

Knowledge and experience:

• General knowledge of workstation, server and networking hardware.
• IP addressing, subnetting and routing.
• Experience in a supporting role.
• Microsoft OS’ and applications.
• Microsoft 365 / Defender / Azure.
• Linux OS.
• VMware vSphere.
• Storage Area Networks.
• SIP / VoIP.
• PRTG network monitor.

See our other open vacancies.