A seamless transition for new customer, Weston Hospicecare
We have experience and understanding in onboarding hospices & charities
We have a strong understanding of the common challenges faced as well as how best to ensure a swift, seamless and simple transition for all those involved at Weston.
We are proud of the seamless onboarding process we offer to our new customers
With our own unique onboarding process, our Sales, Service Management and Project Engineering teams all worked closely together along with spending time with the Weston team to investigate the current IT environment. Our engagement with key members of their team to understand their existing issues and frustrations forms part of the service.
Prior to the final switch over of IT providers, our Project Engineering team attended Weston to roll out our remote management and monitoring (RMM) tool to enable us to proactively support Weston. A risk assessment of their systems was conducted to ensure Weston and CT could prioritise the biggest areas of immediate risk.
The team visited all of Weston’s retail outlets to roll out the RMM tool to all devices and engaged with the staff at the shops to introduce who we are whilst also covering how to contact us in the event of requiring assistance. Back at CT HQ, all information and findings, plus lessons learnt, were fed back to the Service Desk so they were prepared to help with any problems raised by the Weston team.
Ensuring all the Weston team are supported
Switching providers should not be stressful and disruptive. We recommend that you don’t wait until contracts have been signed before finding out what your new IT provider’s on-boarding process is like! Make sure you review it as part of the tendering and selection process, so you know you’ll receive a smooth and professional service launch.
“I didn’t experience any downtime or issues with the transfer. I also noticed that many of my appropriate e-mails that were going into my junk file, are now being delivered directly to my inbox – almost as though my marking them as safe senders has finally been implemented. So I’m delighted!”
“I have had to contact CT this morning, regarding emails not being received from outside organisations. After the problem had been fixed, I received a follow-up call from the engineer where further investigations had been done into the issues and they found the cause of a bigger problem which was resolved within seconds. It was great to have such fantastic, quick support!”
“I had to call CT this morning to get my printer up and running and I spoke to an engineer who was fast and efficient and sorted my problem out there and then. Great service from them”
“CT was really helpful when moving us across and set us all up perfectly. Since the migration on Friday last week, CT have managed to get everyone back up and running and able to print – service is spot on and they are very helpful.”
“I have had contact with CT today and was impressed with the service. They kept me informed several times and I was back up and running within an hour.”
Client
review
We depend upon efficient and reliable IT infrastructure for the continuity of our patient care, and in CT we have found an experienced, dependable and collaborative IT Support partner. CT are affiliated with the Hospice Quality Partnership, of which Weston Hospicecare is an active member, meaning they having been through extensive review and due diligence by the HQP which offers its members further assurance and peace of mind for the provision of services by affiliated organisations.
We look forward to a long and fruitful working relationship with CT.
Paul Winspear, Chief Executive
