Managed IT Support
Experience dependable Managed IT support with our tailored expertise. We offer a comprehensive service that includes licensing, storage, and ongoing supportâall fully managed. Let us find the perfect IT support package to meet your business needs and budget.
We don’t believe in a ‘one size fits all’ approach, and will ensure we find the right IT support package for you, your business and your budget.
We know that every organisation is unique. Your bespoke managed service plan will support your business demands; either fully or selectively outsourced, depending on what you need. Our solution will fill any gap for strategic IT or technical expertise requirements to give you back time to focus on your business objectives.
Core Components of CT's Managed IT Support
| IT Support Component | Do we offer this? |
|---|---|
| Managed IT Support | Yes |
| Dedicated Service Manager | Yes |
| Simple, per-user billing | Yes |
| Strategic IT Roadmap | Yes |
| Tailored packages | Yes |
| Comprehensive onboarding | Yes |
| Team training platform | Yes |
Which managed IT plan suits you?
A managed IT Support plan is essential for business growth and success. At CT, we offer tailored solutions with our Bronze, Silver, Gold, and Platinum packages.
Whether you need full IT outsourcing or support for your existing team, we have the right package for you. Our Bronze plan provides basic support, while Silver and Gold offer enhanced services. For ultimate flexibility, our Platinum package delivers comprehensive and adaptable IT support.
No matter your choice, weâll act as an extension of your team, guiding your business toward growth and success.
Transform Your Business with a Strategic IT Review
Our Strategic IT Review will identify your short, medium & long-term IT requirements through a thorough infrastructure audit & an in-depth analysis of business & technical objectives.
Youâll receive a comprehensive report that includes findings, recommendations & risk analysis which is clearly for your understanding.
Experience seamless service with our dedicated team
Alongside your Account Manager, who handles all day-to-day commercial aspects, we align a Service Manager to oversee the business relationship and delivery of all contracted Managed Services.
Our Service Managers work closely with key stakeholders and technical teams, employing the ITIL framework to ensure high service performance and effective business development.
Additionally, our Professional Services Consultant and dedicated Onboarding Team are committed to making your transition smooth and straightforward, ensuring every aspect of your experience is handled with expertise and care.
Why CT for Managed IT Support?
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Smooth Onboarding with Early Life Support
We embed these processes into all new IT Support customers enables a smooth and controlled handover of the service.
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ISO27001 Accredited
Certified in data security and compliance, we provide unmatched protection and trustworthiness.
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Upskill your team with our training platform
Access short 3 minute videos covering all topics such as Excel, Teams, Exchange through CT Knowledge
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Simple per-user billing
Our per-user billing model means we support your growing team, not just your hardware.
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Regular Account Reviews
We stay close to your business with regular account reviews, director engagement & monthly reports.
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Get support whenever you need it
Access support from our service desk by phone, email & online portal for 1st, 2nd and 3rd line support, as well as for remote assistance.
Client
review
“If you have an IT challenge to overcome, CT is always available to discuss, clarify and share ideas. CT work extremely well with our third party providers which is of vital importance for any complex IT infrastructure.
This coupled with their easy approachable manner allows a seamless partnership.”
Head of IT, Radius Systems
We're partnered with the best
FAQS
Frequently Asked Questions
Do you offer tailored IT support?
At CT, we donât believe in a âone size fits allâ approach to IT support. Elements of our tiered packages (Bronze, Silver, Gold and Platinum) can be tailored to you, your business and your budget. Your tailored IT support plan is aligned to your business demands; either fully or selectively outsourced, depending on what you need. We have expertise in a large range of sectors, so whatever your business challenges are – we can help you solve them!
How do I know the right level of IT support for my business?
We provide a collaborative approach to deliver tailored IT Support, Cloud, Cyber Security, and Telecoms solutions that drive meaningful change in your business. Our IT support packages are tiered with each offering a different level of IT support suited for you, your business and your budget. Our solutions work together to support your IT infrastructure, secure your data and keep your business connected.
Do you provide nationwide IT support?
Whilst we are headquartered in Chesterfield, we also have offices in Leicester and Dorset, providing nationwide IT support to customers across the UK. As a customer, you’ll be able to access to 24×7 support from our service desk by phone, email and online portal for 1st, 2nd and 3rd line support, as well as for remote assistance. Whilst we can manage most situations remotely, we also understand that having an onsite IT presence to call upon can be comforting for some businesses. With this in mind, we can provide scheduled and regular onsite engineers.
What is a strategic IT review?
A strategic IT review helps you identify IT needs for the short, medium, and long term, aligning with your business goals for a collaborative technology roadmap. Our Strategic IT Review is a 5-step process where we 1) understand, 2) analyse, 3) evaluate, 4) recommend and 5) plan to provide a technology roadmap of IT recommendations by the end of the process.
What’s included in the IT support onboarding process?
Our extensive and detailed onboarding process and Early Life Support applies to all new IT support customers. We have a 50+ point IT support onboarding process which ensures all information is gathered in readiness for the go-live date. You’ll meet with a designated onboarding team at different stages of the process to make the transition is as smooth as possible.
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